Contracting conditions
The present general contracting conditions will regulate the relationships that may arise between montsaint, headline: cristina ullah blanco, 26819740s address c / brújula nº16 3º1 29010 málaga (forward, the provider) through the website.
Returns and exchanges
In case that the user is not conforming to the products received on their order, the user, under the general law for the defense of consumers and users, will have a term of fourteen (14) natural days to return the / the products you have purchased.
However, the user shall take charge of the direct cost of return to montsaint, both if the return the order in full and if you decide to return only some of the order products, the cost of the ports will be proportional to the volume and payment. The company in charge of shipping, always being assumed directly by the user.
You must complete the following withdrawal form (download)
It will be necessary the delivery of the product with the packaging in perfect condition, that the product and its accessories are in perfect condition, as well as the product is packaged so that its possible deterioration during the transport, due to possible possible damage. The same. Montsaint will not admit the return of the product when it presents evident signs of use.
In case the product is returned by manufacturing defect or wrong shipments, the user will have the right to choose well for the return of the economic amount paid or for the restitution of the product by another of identical characteristics.
Being an indispensable requirement, that the customer contact the customer department within a maximum of 48 hours from the receipt of the package.
In this case will be montsaint, who will be in charge of the shipping and return costs of the product; always bearing in mind that all shipments are strictly revised before giving departure.
To carry out any of the above processes it will be necessary to contact the montsaint customer department at the following mail:
Exchange policy: montsaint does not admit the exchange between a product purchased by the user for another one offered on the web.
Shipping
The delivery time is 48-72hrs since the order is managed, this period may be changed in holidays, weekends and sales period.
Shipping costs will be free for the whole peninsula and the balearic ussing correos.
The transport company will make two attempts for delivery in the home, in addition to send an sms and call the recipient, if contact with the same is impossible, the transport company will keep the package for 15 days in its offices and if in those fifteen the receiver does not collect it, the package will be returned to montsaint running the failed recipient with the costs of the posts set by the transport company.
Purchasing process
Select the products you want to purchase from those offered by montsalnt on its website.
Once you have selected the product(s) you wish to buy, you must press the "add to cart" button, and the product will be incorporated into your shopping cart. If you wish, you can continue adding more products to your shopping cart.
After the selection of products, a summary will appear identifying the selected items.
In the purchase process, you can identify yourself with the data of your user account.
Lastly, you must choose the payment system for your order among those offered by montsaint on its website. Some payment methods such as paypal are not managed by the company that owns this payment method, so montsaint declines any type of responsibility for problems arising from the use of these systems or platforms outside montsaint. In case of payment by credit card has been selected, it will be carried out through the bank's pos. If payment is made by other means, it must be done as indicated.
Once the order process is completed, montsaint will send you an email detailing your order details. If you do not receive this email within 24 hours, please contact us at the following address: info@montsaint.es
