Find answers to your questions
Frequently Asked Questions
The delivery time is 48-72hrs from the time the order is processed, this period may be modified during holidays, weekends and sales period.
The 15 euros are free of charge in Spain (Peninsula and Balearic Islands) and the rest of the orders have a cost of 1,95 euros
You can choose between several payment methods:
DEBIT OR CREDIT CARD
Visa, Visa Electron, MasterCard.
PAYPAL
To purchase with PayPal, select this payment method and click on 'Confirm payment'. You will then be redirected to the PayPal page to proceed to payment.
Direct bank transfer
Payments should be made payable to Monstaint on account number ES69 0182 4108 6002 0163 0238 of the BBVA bank. Within X days
In the event that the user is not satisfied with the products received in their order, the user, in accordance with the general law for the defence of consumers and users, will have a period of fourteen (14) calendar days to return the product(s) they have purchased.
However, the user must bear the direct cost of return to montsaint, whether he/she returns the entire order or decides to return only some of the products of the order, the cost of postage will be proportional to the volume and weight and will be priced according to the company responsible for shipping, always being borne directly by the user.
See our policy and terms of use for more information.
Montsaint does not accept the exchange of a product purchased by the user for another product offered on the website.
